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Understand Customer Behavior by visualizing main Business KPIs
We’ve spent hundreds of hours understanding relevant KPIs for each business. Whether it is understanding customer conversion rates or evaluating business impact, we’ve got it all covered.
Monitor chat agent's performance
Monitor chat agent's performance
Keep a track of your chat agent’s performance on a daily, weekly, and monthly basis
Platform-wise chat agent usage
Platform-wise chat agent usage
Understand which channel is most loved by your target audience.
Analyze Chat flow’s efficiency
Analyze Chat flow’s efficiency
Perform A/B tests for different conversation flows to understand customer interaction behavior.
Personalized WhatsApp Dashboard
Personalized WhatsApp Dashboard
Measure the performance of WhatsApp chat agent and campaigns through a dedicated advanced dashboard.
Gain access to your Customer Service Agent’s performance in real-time
Get weekly updates about your support team’s performance through multiple KPIs.
Leads and messages count
Leads and messages count
Examine the number of leads and messages acquired by a particular AI agent and the assigned agent.
Channel usage trends
Channel usage trends
See how many leads, messages are pushed into the pipeline by the various channels and which agent handles them.
Segment your audience
Segment your audience
Analyze customer interactions with chat agent to smartly segment your audience based on behavioral data.
Enhanced ROI Generation
Enhanced ROI Generation
Use chat agent analytics data to improve the lead generation process and reduce costs by decreasing human intervention.
Boost growth of all Business Verticals using Chat Agentt's performance analysis in real-time
Install AI Chat Agent on your website and enhance your team’s performance by supporting them with a smart and analytical virtual assistant.
Improve Sales Pipeline
Improve Sales Pipeline
We define values for each contact so you can see specific pipeline attributions by your chat agents. Download leads collected by chat agent as CSV files.
Increase Conversion Rates
Increase Conversion Rates
Customize the messages according to the customer behavior analysis from different chat agents to improve ROI.
Gain Access to Actionable Insights
Gain Access to Actionable Insights
Through metrics such as hours saved, conversion rates, engagement rates, abandonment rates and more, understand what works best for your business.
Expand Marketing Reach
Expand Marketing Reach
Ease the workload of your marketing team using an analytical AI chat agent that captures user’s data and helps understanding consumer behavior.
Frequently Asked Questions
The AI chat agent analytics dashboard tracks metrics like conversation volume, response time, chat agent usage and conversational flow performance to help optimize chat agent efficiency.
Chat agent analytics tools track key data, allowing you to refine interactions, enhance engagement, and improve user satisfaction.
Yes, a chat agent analytics platform provides insights across platforms like WhatsApp and Facebook to track engagement and performance.
The chat agent analytics dashboard tracks goal completion rates, showing how effective your agent is at driving conversions.
The fallback rate, tracked by chat agent analytics software, measures how often your AI agent struggles to provide accurate responses.
Yes, you can integrate and chat agent analytics tool like Google Analytics chat agent tracking to get detailed insights into user behavior and chat agent performance.
