This section contains all FAQs related to the subscriptions and plans
Frequently Asked Questions #
Subscriptions FAQs #
Can I use Flowmatix for free?
Yes, Flowmatix’s baby plan is free forever. We don’t hold you back in any way.
Do you have a trial account?
The baby plan acts as a trial but does not restrict you like most other platforms. There is no time limit—take all the time you need and upgrade when ready.
How many chat agents can I include in the King plan?
You can include three agents with the King plan. Additional agents can be added at extra cost.
What channels does the King plan include?
Flowmatix’s King Plan allows you to create chatbots for websites, Facebook, and Telegram. You can also create conversational landing pages and live chat widgets.
What happens when I cross the response limit?
Flowmatix will continue working up to 10% beyond your limit. After that, your bots will stop generating leads and interacting with customers until you upgrade your plan.
How many chatbots can be created in the King Plan?
You can initially create up to 50 chatbots. If needed, the limit can be extended.
What is your refund policy?
Get in touch with our customer success manager handling your account, and they will guide you through the refund process.
Is there any free plan of Flowmatix?
Yes, the free plan includes one bot and allows up to 2000 messages per billing cycle. However, WhatsApp bots and other premium features are not included.
Does Flowmatix offer any discount?
Flowmatix offers high productivity at a fraction of the price of competitors. Choosing a yearly plan means you pay for 10 months and get 2 months free. Nonprofit organizations are eligible for a 30% discount.
Is there any discount on the yearly plan?
Yes, you receive two months free when you opt for the yearly billing cycle.
Can I cancel my subscription?
Yes, although we hope you don’t, you can cancel your subscription anytime via your account settings.
What if I cancel my plan?
If you cancel, your subscription remains active until the end of your current billing cycle. After that, no new invoices will be generated.
What if I upgrade my plan in between?
If you upgrade mid-cycle, you only pay the difference between the new and current plan. For example, if your current plan is ₹400 and you upgrade to a ₹800 plan, you only pay ₹400 + applicable taxes.
What is the pricing for the Messages add-ons?
You can add either 5K or 10K message packs. Pricing can be found in the Flowmatix subscription panel.
What is the pricing for white labeling a chat window?
Pricing details are available in the Flowmatix subscription panel.
How can I get my invoice?
Log in to your Flowmatix account, navigate to the Subscriptions panel, then open the Invoice tab to view or email your invoices.
Does Flowmatix store payment details?
No. Flowmatix uses a secure payment gateway and does not store any payment details.
What if my payment fails and my money gets deducted?
If your payment fails but funds are deducted, please contact support@flowmatix.ai and your bank. Refunds are typically processed within three working days.
How do I make the payment?
You can pay securely using Stripe or Razorpay. Both are encrypted gateways that prioritize your data security.