This section contains most occurring errors and how you can troubleshoot them to fix.
Frequently Asked Questions #
Common Errors & Troubleshooting #
The Password field is not accepting my password
Whenever you are setting up a password, make sure you use:
At least 8 characters — the more characters, the better
At least one uppercase letter
At least one numeric character
At least one special character, e.g., ! @ # ? ]
Failing to follow these guidelines may result in the issue you are facing.
The Email field is not accepting my email
It may occur due to the following reasons:
You already have an account on Flowmatix
The email address you entered is invalid or has been blocked by Flowmatix
My WhatsApp API key is not working
This may be happening because:
The key you are using may not be correct or has some error. Verify your key with your provider.
Your key is already in use.
My Telegram bot token is not working
Possible reasons:
The token you are using may not be correct or have some error.
Your token is already in use.
I am unable to connect to my Facebook page
Likely causes:
You have not allowed all the permissions required for your Facebook page. You must be an admin of the page.
Another application or bot is already connected to your Facebook page.
Your Facebook business page or account is disabled temporarily or permanently.
I have installed the script on my website; however, a bot is not appearing
Reasons your bot may not appear:
You have exceeded your message limit on your plan.
You have disabled your bot for the country, IP, region, or the website you’re accessing Flowmatix from.
There might be a typo in the script used to install the chat widget.
The script has not been installed in the correct location (should be in the
<head>tag).I have connected the bot to my CRM. However, it is not sending leads
Possible issues:
Authentication credentials (Auth Token or API key) are incorrect or expired. Try reconnecting the CRM.
Your CRM account might not be functioning properly.
Parameters are not mapped correctly.
You don’t have a paid Flowmatix subscription or you’ve exhausted your message limit.
I am unable to connect to my CRM
Likely reasons:
Authentication credentials are incorrect or expired.
CRM account is not working.
Parameter fields are not mapped correctly.
I created the test lead. However, I cannot see it in my leads panel
Reasons:
Leads can sometimes be delayed by up to 15 minutes.
Your visitor does not qualify for the leads.
I am not receiving new lead notifications
This may be due to:
Leads can be delayed by up to 15 minutes.
The visitor does not qualify as a lead.
You need to close the chat session by clicking the X button (unless you enabled “Send incomplete response”).
This feature is only available on a paid plan.
My analytics seems to be wrong. It shows old data
Analytics update every 24 hours and reflect data from the previous day.
Messages from Facebook, WhatsApp, or Telegram bots are not counted.
I am unable to add anything after three team members
On Flowmatix’s paid plan, there’s a limit of 3 team members. To add more, contact support to increase your limit (additional cost may apply).
I am unable to apply the white label add-on
This feature is available only with the King plan and above. You need to upgrade your subscription.
I am unable to use the messages add-on
This feature also requires a King plan or higher. Upgrade your subscription to enable message add-ons.
My payment link has expired
Payment links are valid for a specific time only for security reasons.
If expired, retry payment by creating a new one from the payment gateway.
If money is deducted but the transaction failed, it will usually return in 3 business days. If not, contact: support@flowmatix.ai
I have made changes to my configuration. However, it is not reflected in the bot
Changes to bot configuration may take up to 15 minutes to reflect. If you still don’t see changes:
Go to Bot Settings → General → Click
Invalidate cache.