The term “lifetime” refers to a period of 5 years from the date of purchase. After this period, the benefits of the current deal will expire.

No, this is a one-time offer with special pricing and terms that are not available upon renewal. After 5 years, you will need to switch to our regular Whitelabel plan, and pricing will be based on the rates at that time.

There are only 10 slots available for this exclusive deal. Once they are filled, the offer will no longer be available.

Due to the exclusive nature of this offer, if you miss the 2-hour window, you will not be able to access this deal. We encourage interested partners to act quickly to secure their spot.

Along with a significant discount, this deal includes additional messages for consumption, allowing you to serve your clients more effectively under your own branding.

Due to the exclusive and limited nature of this offer, we are unable to provide refunds once a purchase has been made. We encourage partners to review the terms carefully and make an informed decision.

This deal is non-transferable. It is tied to the partner who originally purchases it and cannot be transferred to another business or individual.

This deal will not affect your current services and pricing. It is an additional offer that enhances your capabilities and offers at a discounted rate, independent of your existing arrangements with Flowmatix.

Upgrades and downgrades are not possible under the Lifetime Deal. If you need to change your subscription level, you will need to subscribe to our regular Whitelabel plan at the current prices and terms available at that time.

Yes, add-ons are available with the Lifetime Deal. You can purchase additional features or capabilities at the original add-on rate specified in our regular plans. This allows you to customize and expand your services according to your business needs.

With the Lifetime Deal, you will receive comprehensive support including onboarding, training, and standard support to ensure you are fully equipped to use our solutions effectively. Our team is committed to helping you succeed and will be available to assist with any questions or issues you may encounter

If you find that you need more features or capabilities beyond what the Lifetime Deal offers, you have the option to purchase additional add-ons at the original rate or consider our regular plans which may offer a wider range of features and flexibility.

No, there is no limit to how many add-ons you can purchase under the Lifetime Deal. You can continue to expand your services by adding as many add-ons as necessary, subject to the original add-on rates.

When you request to downgrade your plan, the change will take effect at the end of your current billing cycle. You can continue using your current plan until that time, and the new plan will be applied after the billing period ends.

If you’re currently on a paid plan and wish to upgrade to a higher plan, the unused amount from your current plan will be deducted from the cost of the new plan. Additionally, GST will be applied to the final amount.

For example, if you have a current plan costing $100 and you’ve used $40 of it, you have $60 remaining. If the new plan costs $150, your effective cost will be $150 – $60 = $90. GST will then be applied to the $90.

If you’re on auto-renewal, your plan will be renewed automatically if the payment is successful. If the payment fails, a grace period will begin, giving you extra time to make the payment.

If you’re subscribed to a yearly plan, you have the option to buy either a monthly or yearly add-on. However, if you choose a monthly add-on, it will only remain active for the rest of the current month. To keep using the add-on in the following month, you’ll need to purchase it again when the new month starts.

To get your invoice over email, go to the Invoice section in the Subscription panel. Click on the mail icon in the action button, and the invoice will be sent directly to your email.

If you renew your plan during the grace period, the days in the grace period will be added to your next billing cycle, so you won’t lose any time.

Partners have a 15-day grace period. You can renew your plan within this period to continue using services without any interruptions.

The grace period is an extra set of days we provide after your current billing plan ends to ensure your services aren’t interrupted. During this time, you can renew your plan without any disruption.

If your grace period ends without renewing your plan, your account will be frozen, and you will no longer have access to Flowmatix services.

If you renew your plan after the grace period, you will be charged for the grace period based on a percentage of your previous plan’s cost, along with the full cost of the new plan you’re purchasing.

In auto-renewal mode, you’ll receive a reminder before your plan ends. This ensures you have sufficient funds on your credit card to cover the cost of the plan and continue your services without interruption. If you have sufficient funds on your credit card, the amount will be automatically deducted, and your plan will be renewed

If the payment for auto-renewal fails, you will enter a grace period. During this time, you have the opportunity to renew your plan and avoid service disruption.

If you use up your resources before your plan expires, you can purchase add-on packs for extra messages or services as needed.

Yes, you can buy a monthly add-on if you are currently on a annual plan.

If your account gets frozen, all your services will be disrupted, and your bots will stop functioning until your plan is renewed.

If you want to remove an add-on before renewing your plan, you’ll need to manually remove it from your account. If you don’t remove it and renew the plan directly, you’ll be charged for both the add-on and the new plan.

If you need an additional payment gateway, it can be developed upon request as a custom feature. The charges for this development will vary based on several factors, that can be discussed with the Flowmatix team.

For Flowmatix users, we offer a mobile application to manage live chats, contacts, and teams. Similarly, partners can avail an add-on to have a custom-branded application, empowering their clients to conveniently manage chats on the go.

Partners can opt for this add-on to host their white-label account and clients’ data on their servers, ensuring enhanced security and compliance with specific country policies.

This add-on provides end-to-end chat flow creation for partners’ clients, incorporating default chat components, offering extensive assistance when needed.

We create a branded plugin application for Facebook, simplifying automated chatbot integration for partner clients. Partner clients receive manual integration as default.

We create a branded plugin application for WordPress, simplifying automated chatbot integration for partner clients. Partner clients receive manual integration as default.

We create a branded plugin application for Shopify, simplifying automated chatbot integration for partner clients. Partner clients receive manual integration as default.

Partners will get the help resource centre and knowledge base (https://help.flowmatix.ai/) with their branding.
Note: Videos will not be rebranded under this add-on. 

Partners can choose from our existing integrations portfolio to automate processes for their clients apart from their default integrations as per their plan, providing added value.

Partners can request custom integrations for specific client needs, and we’ll develop and implement them through this add-on.

This add-on allows partners to display “Chat Powered by [Partner’s Brand Name]” on their customer chatbot window, enhancing brand visibility. By default, it is blank for them.

Partners can have chat flow templates from various industries and domains and make them default, enabling their clients to use and customize them, saving time and effort.

Partners can efficiently add and manage resellers and partners for their chatbot business through dedicated panels.

Partners desiring a dedicated website for their chatbot business can opt for this add-on, streamlining the process. 

In case partners exhaust their default allotted live agents as per their plan, they can take up this add-on to accommodate additional live agents to their clients. 

We offer assistance to partner clients for the WhatsApp chatbot setup process, ensuring a smooth implementation.

Our Whitelabel WhatsApp Chatbot Program is a customized chatbot solution that can be rebranded and resold under your own brand. Flowmatix offers a whitelabel chatbot reseller program for businesses to offer their own chatbot solutions.

No, there is no limit from our side on the number of messages that can be sent with the Whitelabel WhatsApp chatbot reseller program.

Yes, Flowmatix offers a chatbot reseller program that allows businesses to become resellers and offer customized chatbot solutions to their clients.

To become a WhatsApp Whitelabel partner with Flowmatix, you can sign up for their chatbot reseller program and start offering customized chatbot solutions to your clients.

No, the whitelabel chatbot reseller program offered by Flowmatix is not limited to WhatsApp. We offer whitelabel chatbot solutions for various messaging platforms.

The whitelabel chatbot reseller program offered by Flowmatix allows businesses to offer customized chatbot solutions to their clients under their own brand. The businesses can resell these solutions at their own price and earn profits.

Yes, the chatbot solutions offered by the whitelabel chatbot reseller program can be customized to suit the branding and messaging needs of the reseller’s clients.

Becoming a Whitelabel chatbot reseller with Flowmatix offers several benefits, including the ability to offer customized chatbot solutions under your own brand, the potential to earn profits by reselling these solutions, and the flexibility to customize these solutions to suit your clients’ needs.

Yes, you can easily integrate the whitelabel chatbot with your existing tech solutions and offer bundled deals to your clients. This can help you expand your business and increase revenue exponentially.

With Flowmatix’s whitelabel chatbot reseller program, you get robust support and guidance from our team. We provide you with all the necessary resources to launch your chatbot solutions, and our team is always available to answer any questions or concerns you may have.

Yes, the whitelabel chatbot reseller program is suitable for startups as well as established businesses. With Flowmatix’s program, you can launch your own chatbot in just a day, with full control over the product, and at your own terms and price. This helps you establish your brand and generate revenue from day one.

Yes, you can fully customize the whitelabel chatbot to suit your business needs. With Flowmatix’s program, you get a fully customizable product tailored to your requirements. Add your own branding, design, and features to deliver a personalized experience. 

The cost may vary depending on your business needs. However, Flowmatix offers affordable and flexible pricing plans to suit businesses of all sizes. Contact us to learn more.

Certainly! Whitelabeling two brands is permissible, but you must ensure that the details — such as email, domain name, and contact information — differ for each.

Yes, you can use your own domain for your bot. After setting up your account, you’ll have the option to customize your bot’s URL, ensuring brand consistency and a seamless experience.

The “Sign-Up Interface” allows users to register on your website easily by clicking the signup button.

It includes personalized help guides featuring your branding, with step-by-step tutorials of the platform (excluding video tutorials). 

Your application will be showcased on the WordPress store under your brand’s name and logo.

Your application will appear on various third-party app stores with your brand’s name and logo prominently displayed. 

This allows you to add more login accounts for live chat agents to improve support. Additional charges may apply.

This refers to support provided by Flowmatix to migrate your dashboard in case of a domain change — ensuring continuity.

Yes. You can add your own logo and domain, and even define custom subscription plans with preferred currencies and pricing.

The dashboard is not customizable by default, but Flowmatix can provide custom development if needed. 

A chatbot implementation partner is a company or individual that offers chatbot solutions developed by Flowmatix to their clients. With Flowmatix’s chatbot implementation partner program, you can offer your clients market-leading chatbot solutions and grow your revenue exponentially.

With Flowmatix’s chatbot implementation partner program, you get the additional brand visibility of the market-leading platform, easily integratable chatbot solutions, the ability to decide your own selling price, and robust support and guidance from our team. You can offer bundled deals to your clients and grow your revenue exponentially.

Yes, you can easily integrate the chatbot solutions with your existing tech solutions and offer bundled deals to your clients. This can help you expand your business and increase revenue exponentially.

To become a chatbot implementation partner with Flowmatix, you can share your details and intent for the partner program on our website. Once you sign up, our team will get in touch with you to discuss the details and benefits of the program.

Yes, with Flowmatix’s chatbot implementation partner program, you can decide your own selling price for the chatbot solutions. This gives you the freedom to set your own margins and grow your revenue exponentially.

With Flowmatix’s chatbot implementation partner program, you get robust support and guidance from our team. We provide you with all the necessary resources to launch and sell the chatbot solutions, and our team is always available to answer any questions or concerns you may have.

Yes, with Flowmatix’s chatbot implementation partner program, you can offer bundled deals to your clients. This can help you increase revenue and provide more value to your clients.

With Flowmatix’s chatbot implementation partner program, you can offer a range of chatbot solutions, including custom chatbots, lead generation chatbots, customer support chatbots, and more. These solutions can be easily integrated with your existing tech stack for a seamless client experience. 

Our Chatbot Affiliate Program allows partners to spread awareness about Flowmatix, generate interest, expand the community, and earn commission for converted leads.

You can become an Affiliate by applying to Flowmatix’s Affiliate Program and meeting the eligibility criteria.

Eligibility criteria include having a website, blog, social media following, or a network of contacts, and adhering to Flowmatix’s terms and conditions.

You earn commission as an Affiliate by generating leads and marketing Flowmatix to prospective customers.

Flowmatix provides its Affiliates with marketing materials, support, and guidance to help them spread awareness, generate leads, and earn commission. When you become an Affiliate, you join a family—feel free to ask us anything.

Yes, you can promote Flowmatix on any platform, including your website, blog, social media, email marketing, and more. However, the content and platform should not be explicit or objectionable in any way. If found so, there can be legal ramifications.

You should generate leads who are interested in chatbots, artificial intelligence, customer service automation, and related topics. Anyone willing to upgrade to a paid plan, as your commission depends on their purchases.

You can track your performance as a Chatbot Affiliate through Flowmatix’s Affiliate Dashboard, which provides insights on leads generated, conversions, and commission earned.

No, there is no limit to the amount of commission you can earn as a Chatbot Affiliate.

Yes, you can become a Chatbot Affiliate even if you are not a Flowmatix customer.

Our Chatbot Affiliate Program allows partners to spread awareness about Flowmatix, generate interest, expand the community, and earn commission for converted leads.

You can become an Affiliate by applying to Flowmatix’s Affiliate Program and meeting the eligibility criteria.

Eligibility criteria include having a website, blog, social media following, or a network of contacts, and adhering to Flowmatix’s terms and conditions.

You earn commission as an Affiliate by generating leads and marketing Flowmatix to prospective customers.

Flowmatix provides its Affiliates with marketing materials, support, and guidance to help them spread awareness, generate leads, and earn commission. When you become an Affiliate, you join a family—feel free to ask us anything.

Yes, you can promote Flowmatix on any platform, including your website, blog, social media, email marketing, and more. However, the content and platform should not be explicit or objectionable in any way. If found so, there can be legal ramifications.

You should generate leads who are interested in chatbots, artificial intelligence, customer service automation, and related topics. Anyone willing to upgrade to a paid plan, as your commission depends on their purchases.

You can track your performance as a Chatbot Affiliate through Flowmatix’s Affiliate Dashboard, which provides insights on leads generated, conversions, and commission earned.

No, there is no limit to the amount of commission you can earn as a Chatbot Affiliate.

Yes, you can become a Chatbot Affiliate even if you are not a Flowmatix customer.

Emperor offers additional AI features, ChatGPT integrations, more integrations and messages compared to King Plan.

Yes, customers can integrate their own GPT4 account.

Stripe and RazorPay can be integrated into your system without any additional charges.

No, the prices will remain consistent for existing partners for the initial two years.

We offer over 60 integrations on the platform. If you need integration with any other marketing tool, please share the details, and we will handle it as part of custom development.

Yes, you can integrate your CRM system with the platform using custom apps integration. We can also assist with the integration if needed.

We follow GDPR compliance and store data in encrypted format on our AWS server to ensure security and privacy.

Yes, the platform is GDPR compliant, and we are working on making it HIPAA compliant as well.

We provide extensive analytics and reporting capabilities, which can be explained in a demo call.

Yes, the platform can provide real-time analytics for monitoring campaign performance, but this may require custom development.

Yes, the platform supports two-way communication, allowing you to engage with customers effectively.

Yes, regardless of whether you use Flowmatix or reply directly through your WhatsApp Business account, you will still be charged for conversations that occur beyond the 24-hour window.

Yes, if a user replies to your WhatsApp message after 24 hours, you will still be charged for the conversation, even if the user initiated the contact.

Yes, you can use the chatbot in Arabic after connecting ChatGPT. Make sure to select Arabic as the language for your chatbot.

If ChatGPT4 is grayed out, it may indicate that it’s not available or activated for your account. You may need to contact support for assistance or check your plan’s features to see if ChatGPT4 is included. Additionally, yes, you may need to use an API key for a ChatGPT-powered bot, depending on the integration method.

The message allocation typically applies to the entire account, not individual chatbots. So, with the King plan, you’ll receive a total of 3000 messages for all your chatbots combined.

Yes, you can connect your chatbot with Instagram. Flowmatix provides integration options for various platforms, including Instagram. You may need to check the specific integration settings in your Flowmatix dashboard.

For website bots, navigate to the website bot settings. Look for the “General Settings” section. Within the general settings, you’ll find the field to customize the messaging for when customers click to talk to a live agent. Update the message according to your preference.

To call external APIs in custom attributes, you’ll typically need to use the appropriate API integration features provided by Flowmatix. This may involve configuring webhooks or API endpoints within your bot’s settings and specifying the desired API calls in your custom attribute logic. You may also need to consult Flowmatix’s documentation or support resources for detailed guidance on this process.

Yes, to integrate with GPT (likely referring to ChatGPT or a similar service), you need to have a paid plan on GPT. Paid plans usually offer access to advanced features and APIs required for integration purposes.

Whenever you are setting up a password, make sure you use:

At least 8 characters — the more characters, the better

At least one uppercase letter

At least one numeric character

At least one special character, e.g., ! @ # ? ]

Failing to follow these guidelines may result in the issue you are facing. 

It may occur due to the following reasons:

You already have an account on Flowmatix

The email address you entered is invalid or has been blocked by Flowmatix 

This may be happening because:

The key you are using may not be correct or has some error. Verify your key with your provider.

Your key is already in use. 

Possible reasons:

The token you are using may not be correct or have some error.

Your token is already in use. 

Likely causes:

You have not allowed all the permissions required for your Facebook page. You must be an admin of the page.

Another application or bot is already connected to your Facebook page.

Your Facebook business page or account is disabled temporarily or permanently. 

Reasons your bot may not appear:

You have exceeded your message limit on your plan.

You have disabled your bot for the country, IP, region, or the website you’re accessing Flowmatix from.

There might be a typo in the script used to install the chat widget.

The script has not been installed in the correct location (should be in the <head> tag). 

Possible issues:

Authentication credentials (Auth Token or API key) are incorrect or expired. Try reconnecting the CRM.

Your CRM account might not be functioning properly.

Parameters are not mapped correctly.

You don’t have a paid Flowmatix subscription or you’ve exhausted your message limit. 

Likely reasons:

Authentication credentials are incorrect or expired.

CRM account is not working.

Parameter fields are not mapped correctly. 

Reasons:

Leads can sometimes be delayed by up to 15 minutes.

Your visitor does not qualify for the leads. 

This may be due to:

Leads can be delayed by up to 15 minutes.

The visitor does not qualify as a lead.

You need to close the chat session by clicking the X button (unless you enabled “Send incomplete response”).

This feature is only available on a paid plan. 

Analytics update every 24 hours and reflect data from the previous day.

Messages from Facebook, WhatsApp, or Telegram bots are not counted. 

On Flowmatix’s paid plan, there’s a limit of 3 team members. To add more, contact support to increase your limit (additional cost may apply). 

This feature is available only with the King plan and above. You need to upgrade your subscription. 

This feature also requires a King plan or higher. Upgrade your subscription to enable message add-ons. 

Payment links are valid for a specific time only for security reasons.

If expired, retry payment by creating a new one from the payment gateway.

If money is deducted but the transaction failed, it will usually return in 3 business days. If not, contact: support@flowmatix.ai 

Changes to bot configuration may take up to 15 minutes to reflect. If you still don’t see changes:

Go to Bot Settings → General → Click Invalidate cache. 

Yes, Flowmatix’s state-of-the-art integration with ChatGPT brings you the power of Natural Language Processing (NLP) and AI with business intent. You can train your bots to give answers based on the selective data you provide. 

Yes, you will need your own ChatGPT API key to run the AI-powered bot. By default, Flowmatix provides 100 messages for free for demo purposes. 

Access to ChatGPT-4 is only enabled for users whose API key has access to the GPT-4 model. If your API key does not have GPT-4 access, the option will appear greyed out in your account.

Here is the official documentation to help with ChatGPT-4 access:
https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4 

If you are struggling using the new UI, Don’t worry, You will get fond of it very soon. You can access the old UI from the home page of the Flowmatix dashboard. 

Click on the Classic version button on the top navigation bar, and you will be redirected to the old UI. Alternatively, you can directly open the same using link below.

Access old Flowmatix UI 

Yes, Flowmatix’s baby plan is free forever. We don’t hold you back in any way. 

The baby plan acts as a trial but does not restrict you like most other platforms. There is no time limit—take all the time you need and upgrade when ready. 

You can include three agents with the King plan. Additional agents can be added at extra cost. 

Flowmatix’s King Plan allows you to create chatbots for websites, Facebook, and Telegram. You can also create conversational landing pages and live chat widgets. 

Flowmatix will continue working up to 10% beyond your limit. After that, your bots will stop generating leads and interacting with customers until you upgrade your plan. 

You can initially create up to 50 chatbots. If needed, the limit can be extended. 

Get in touch with our customer success manager handling your account, and they will guide you through the refund process. 

Yes, the free plan includes one bot and allows up to 2000 messages per billing cycle. However, WhatsApp bots and other premium features are not included. 

Flowmatix offers high productivity at a fraction of the price of competitors. Choosing a yearly plan means you pay for 10 months and get 2 months free. Nonprofit organizations are eligible for a 30% discount. 

Yes, you receive two months free when you opt for the yearly billing cycle. 

Yes, although we hope you don’t, you can cancel your subscription anytime via your account settings. 

If you cancel, your subscription remains active until the end of your current billing cycle. After that, no new invoices will be generated. 

If you upgrade mid-cycle, you only pay the difference between the new and current plan. For example, if your current plan is ₹400 and you upgrade to a ₹800 plan, you only pay ₹400 + applicable taxes. 

You can add either 5K or 10K message packs. Pricing can be found in the Flowmatix subscription panel. 

Pricing details are available in the Flowmatix subscription panel. 

Log in to your Flowmatix account, navigate to the Subscriptions panel, then open the Invoice tab to view or email your invoices. 

No. Flowmatix uses a secure payment gateway and does not store any payment details. 

If your payment fails but funds are deducted, please contact support@flowmatix.ai and your bank. Refunds are typically processed within three working days. 

You can pay securely using Stripe or Razorpay. Both are encrypted gateways that prioritize your data security. 

Each time you initiate a new conversation with a unique customer, Meta determines whether to increase your limit. This is based on:

Your phone number status is Connected

Your phone number quality rating is Medium or High

In the last 7 days, you have initiated X or more conversations with unique customers, where X = your current messaging limit ÷ 2

If all conditions are met, your messaging limit increases by one level within 24 hours. 

You can check your current messaging limits in the WhatsApp Manager → Overview Dashboard → Insights tab.

The Insights panel will only show your current limit if it has increased beyond the default 250. 

The quality rating is a measure of your phone number’s trustworthiness in initiating conversations. If your number gets flagged within 7 days, Meta will reduce your messaging limit by one level, decreasing your ability to start new conversations. 

You can create templates either from the WhatsApp Meta Manager or using the Flowmatix template tab. 

No, WhatsApp’s updated policies don’t allow for free trials. Any provider claiming otherwise is likely misrepresenting the service. 

Flowmatix does not charge anything on top of Meta’s official conversation fees. You pay the standard WhatsApp conversation charges directly to Meta. 

No, Flowmatix charges are based on conversation plans, not individual messages. Charges follow the selected plan’s structure. 

You will need two separate subscriptions, as WhatsApp and website bot pricing structures are different. 

Yes, Flowmatix will guide you through the process once you’re onboard. 

Yes, bulk messages can be scheduled and targeted according to your campaign strategy. 

After you log in, 

Navigate to Bots 

Select the Bot you want to configure

Select the Bot Settings Tab

Click On The Design Tab. Here you can customize the position of your chatbot on your website as well as on mobile devices.

After you log in to the BotPenguin App, Navigate to the Bot Setting under the bot’s menu. 

1. Go to the Bot Settings and open Alerts the tab. 

2. Check if you have subscribed to the desktop notifications or not? 

3. If yes, You will see the below confirmation. 

Disable Notifications

A. Open your website settings by clicking on the lock icon on the top left, as shown below

B. Click on the button to open the settings; once you click on it, You will see the option to disable notifications. 

C. Disable the notifications, and you are done! You will not receive any notifications now.

Please Note:

This action will not disable the Live chat request Notifications.

Changing Live chat button Text

To change the text for transferring chat to live agent, Follow the below steps. 

Navigate to Bot’s Setting for “Chat Window” under “Website Chatbot Settings”. 

Select the “Display name for Transferring to Live/Agent chat” and Edit the field as per the text you want

Once you are done, Your new text will appear like this. 

Changing the Waiting Message 

If you want to change the waiting message ( Usual reply time: 2 to 3 Minutes ), You can change the same from the 

To change your chatbot’s name, follow these steps:

Navigate to the bot, on the home page in the side menu, you want to rename and click on it.

On the bot management page, locate the top section where it says “Getting Started – [Current Bot Name].”

Click on the edit icon next to the bot’s name.

A pop-up will appear. Enter the new name for your chatbot.

Save your changes, and your chatbot will be updated with the new name.

Log in to your account. 

Click on the bot you want to configure. 

Click on the Edit your chat flow tab.

 You can add branching by clicking on the Add New Component Button. 

After clicking the button, you will see a list of components. Now, choose Single Choice. 

Click on the component, and a configuration window will appear. 

Now configure your questions accordingly. Also, you can add more options if you want by clicking on the + symbol.

Log in to your account. 

Click On the bot you want to configure. 

Click on Edit your chat flow Tab 

You can add Multiple choice questions by clicking on the Add New Component button. After clicking the button, you will see a list of components. 

Now, choose Multiple Choice and configure it according to your needs.

You can use the name, phone number, and email chat flow component to collect the information you want to capture from leads. 

You can find these options in the Edit Your Chat Flow Tab. To Add these components, 

Log in to your account. 

Click on the bot you want to configure. 

Click on Edit Your Chat Flow tab 

Here you can add these by clicking on the Add New Component Button. 

After clicking the button, you will see a list of components. 

Choose the one you want to apply to.

Log in to your account. 

Click On the bot you want to configure. 

Click on Edit Your Chat Flow Tab 

You can add an Appointment booking by clicking on the Add New Component Button. 

After clicking the button, you will see a list of components. Now, choose Appointment and configure it according to your needs. 

The Appointment component comes with various options to configure. You can choose the date, day, time, and slot interval. 

You can integrate your google calendar to track all appointments within BotPenguin and avoid double bookings.

Messages are the count of messages sent by a chatbot during a conversation. You are assigned a specific number of messages per billing period according to your plan that you can see on your dashboard.

Conversations are the unique chat sessions visitors engage with your chatbot during their visit. You can track your conversations with your dashboard and the inbox dashboard. A conversation terminates when a user closes the chat widget.

We count only the messages the chatbot sends to the bot user during any billing period. It will not count any messages sent by the user.

The people who leave their contact information, like phone numbers and email addresses, are considered leads. A lead is part of qualified traffic on your website. These visitors have a high chance of purchasing your services or products.

The visitors who leave their contact information, like phone numbers and email addresses, are leads with our chatbots. In your chatbot, you can mark any question for lead consideration. If the user replies to that question, it will be considered a lead.

Anyone who interacts with Telegram, WhatsApp, and the Facebook bot is considered a subscriber. Subscribers are visible on your Analytics dashboard. You may find them as a contact as well.

You can check out all users on your account in the Analytics. It has a detailed summary of both categories. 

To Check All Bot Uses, Navigate To Analytics. 

Find the “Analytics Summary” Tab 

Change The Leftmost dropdown to all bots and the rightmost dropdown to the period you want (weekly, monthly, yearly) 

To Check A Specific Bot Usage, Navigate To Analytics. 

Find the “Analytics Summary” Tab 

Change The Leftmost dropdown to the Bot you want to check for and the rightmost dropdown to the time period you want (weekly, monthly, yearly)

You cannot change your email address once you have created your account from the Flowmatix app. However, you can contact Flowmatix at support@flowmatix.ai to change your email address. 

Once you log in to your Flowmatix account:

Navigate to the “My Account” section and then click on “Password” settings.

You will see a button named “Delete Account”. Click on that to delete your Flowmatix account. 

Your notifications dashboard will receive notifications when live chat requests come through. These notifications are visible to you and the agents you add to your account. 

A team in Flowmatix is people in your organization that will take over for a live chat request. You can add up to three support agents to your team. Moreover, you can give your team access to your account by giving them a separate account with credentials you create in the Team module.

Navigate to the Team tab.

Click on “Add Team Member”.

Fill out the name, email, and password of your new team member.

You can also add their photograph and WhatsApp number. 

A new team member can log in with their assigned credentials on Flowmatix. You can add three members to the team module on Flowmatix. The main account owner will have full access to these credentials and can change them as they see fit.

Navigate to the Team tab.

Click on “Add Team Member” to add a new member.

Fill out the name, email, and password of your new team member. You can also add their photograph and WhatsApp number.

For example, a new team member here will log in on app.flowmatix.ai from their email address xyz@gmail.com and the password assigned above. 

Copy the Javascript code from the Flowmatix app

Go to your website’s HTML code

Paste the script in the <head> or <body> tag

Note:

Ensure that you paste the script before the tag is closed (</head> or </body>)

Make sure Flowmatix is the last script to execute, as some scripts may override the Flowmatix script 

Log into your Flowmatix account, go to the Bots Tab, select your bot, and navigate to the Install section

Go to the WordPress section and copy the API key

Open your website’s wp-admin using yourdomain.com/wp-admin

Go to Plugins, then Add New, search for Flowmatix, click Install Now, then Activate Plugin

Install and activate the Flowmatix plugin

Paste the Flowmatix API key in the box labeled “Flowmatix Snippet”

Save settings. The bot is now integrated 

If you have both WP-Rocket and the Flowmatix script or plugin added to your WordPress site, the bot may not appear

To fix this:

Login to wp-admin and open WP-Rocket settings

Go to File Optimization, then JavaScript Files, then Load JavaScript Deferred

Add the Flowmatix bot script under Exclude JavaScript Files

Reference:
https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js 

Flowmatix is a JavaScript-based software. Your browser must support JavaScript

Minimum supported browser versions include:

Google Chrome version 51 and above

Edge version 14 and above

Safari version 10 and above

Firefox version 52 and above 

Chatbot scripts can slow page loading by initializing with the rest of the page content. This may lead to latency issues

To resolve this, use a delayed loading method. In the document ready function, create a timeout of 3 seconds and inject the Flowmatix script like this: 

<script>

  const scriptEle = document.createElement(“script”);

  scriptEle.src = ‘https://cdn.flowmatix.ai/flowmatix.js’;

  scriptEle.setAttribute(‘id’, ‘Flowmatix-messenger-widget’);

  scriptEle.innerHTML = ‘[Your Bot ID]’;

  document.onreadystatechange = function () {

    if (document.readyState == “complete”) {

      setTimeout(() => {

        document.body.appendChild(scriptEle);

      }, 3000);

    }

  }

</script>

Note: Replace [Your Bot ID] with your actual bot ID 

As of 13/12/23, Flowmatix bots can be installed on

Website

Whatsapp

Facebook

Telegram

Standalone landing page

Instagram is coming soon 

If you have both wp-rocket and Flowmatix Plugin/Script added to your WordPress site, You may face the issue of the Flowmatix not showing up on the website. 

In case you are facing such issues, try the below steps, and it will solve the problem. 

Login to your wp-admin panel and open the wp-rocket settings. 

Go to the File Optimization → JavaScript Files -> Load JavaScript deferred

Add the Flowmatix bot script here under Exclude Java Script Files option, and done! 

Also you can add this provided code snippet : 

<script>

  const scriptEle = document.createElement(“script”);

  scriptEle.src = (‘src’, ‘https://cdn.Flowmatix .ai/botpenguin.js’);

  scriptEle.setAttribute(‘id’, ‘Flowmatix-messenger-widget’);

  scriptEle.innerHTML = ‘6ffd62fkb3013e15bc12ba60,6ffd62fkb3013e15bc12ba60’; // Replace with your chatbot IDs

  document.onreadystatechange = function () {

    if (document.readyState == “complete”) {

      setTimeout(function() {

        document.body.appendChild(scriptEle);

      }, 10);

    }

  }

</script>

You can customise the error messages by below steps:

Open the chat flow builder and click on the chat component whose error message you want to change. 

It will open up the option for that chat component on the right panel. 

Click on the “Advance” and Locate the error message field. 

Here you can change your error message as you wish. 

If you haven’t received your verification link, check the following:

Check your spam folder in your inbox

You can regenerate a new link after 30 seconds by clicking the Resend button on the verification page

If the issue persists, contact support at support@flowmatix.ai 

If you are unable to resend the verification link, wait 30 seconds after the last request and click the Resend button on the verification page

If the issue persists, contact support at support@flowmatix.ai 

Conversational landing pages are interactive web pages for organizations that do not have a complete website

They ask questions, collect information, and provide responses to visitors

These pages can drive up to four times more conversions than traditional landing pages 

A livechat bot combines support agents with predefined chatbot flows

It allows customer service agents to take over chats at any time

It enhances empathy and provides more advanced customer support compared to static bots 

Log into the Flowmatix app with your credentials

From the dashboard or side menu, go to Bots, select or create a bot

Click the Edit icon to open the bot setup screen

Select the third option, Bot Settings, to access design settings

Change the Bot Icon or other design elements as needed

Upload a new icon or select from existing avatars

Click Save Changes once done

To change colors, select options under Theme Color and Chat Background Color

Changes reflect in about 15 minutes. To apply immediately, go to the General tab, click Invalidate Cache, and save 

A Facebook bot connects your Facebook business page to the Flowmatix platform

Once integrated, Flowmatix can run automated flows in Messenger

It can send messages to commenters, collect leads, and perform other automated tasks

You must grant Flowmatix the required permissions to manage your page 

The WhatsApp Business API key grants access to your WhatsApp business account

It enables you to send and receive messages, manage your profile, and more through the Flowmatix platform

This key is provided after your number is approved and whitelisted by Meta 

A Telegram bot token is an authentication key issued by Telegram

It allows Flowmatix to access and manage your Telegram bot messages and contacts 

Open Telegram and search for @BotFather

BotFather is Telegram’s official bot that issues API keys

Type /newbot and follow the instructions to name your bot

You’ll receive an API key with additional details

Copy and save the key for integration with Flowmatix 

Meta usually responds within 24–72 hours, though in some cases, especially if additional documentation is needed, it may take longer.

If the “Request Review” option is missing, it typically means:

The account is not eligible for review.

The issue has already been reviewed and closed.

The restriction is permanent due to severe policy violations.

In such cases, refer to the “If Review Option is Not Available” section of this guide for alternatives.

Yes, if you have multiple verified admins, another admin may attempt to raise the request or contact support. Ensure the admin has sufficient access level in the Business Portfolio.

If your full Portfolio is restricted:

All linked assets (Ad Accounts, Pages, WhatsApp Numbers) will be affected.

You’ll need to identify if the restriction is on the Portfolio or individual assets.

If eligible, raise a review for the Portfolio itself under Account Overview.

A clear, concise justification explaining that the restriction may be in error.

Evidence of compliance with Meta’s policies (e.g., verified domain, legitimate ad usage).

Mention any corrective steps you’ve already taken.

No. Meta tracks behavior at multiple levels—user, business, device, IP, and payment profile. Simply creating a new account without resolving the root issue often results in further restrictions.

Yes. Follow all the Best Practices outlined in this guide—especially:

Business verification

2FA security

Clean payment history

Clear policy-compliant ad content

Yes, WhatsApp has updated the verification badge from green to blue to align with Meta’s branding across platforms like Facebook and Instagram.

No, the verification badge is intended for registered businesses. Individuals and influencers are not eligible for this verification

If rejected, review the feedback provided, address any issues (such as enhancing brand visibility or correcting information), and reapply after 30 days.

WhatsApp does not charge for the verification itself.

Typically, the review process takes 2-4 business days, but it can vary depending on the completeness of your application and Meta’s assessment.