Flowmatix Documentation

WhatsApp FAQs

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This section includes FAQs regarding WhatsApp Chatbots and Pricing

Frequently Asked Questions #

WhatsApp FAQs #

  • How and when your conversation limits in WhatsApp will increase?

    Each time you initiate a new conversation with a unique customer, Meta determines whether to increase your limit. This is based on:

    Your phone number status is Connected

    Your phone number quality rating is Medium or High

    In the last 7 days, you have initiated X or more conversations with unique customers, where X = your current messaging limit ÷ 2

    If all conditions are met, your messaging limit increases by one level within 24 hours. 

  • How to check Meta Conversation limit

    You can check your current messaging limits in the WhatsApp Manager → Overview Dashboard → Insights tab.

    The Insights panel will only show your current limit if it has increased beyond the default 250. 

  • What is the phone number quality rating, and how does it affect my messaging limit?

    The quality rating is a measure of your phone number’s trustworthiness in initiating conversations. If your number gets flagged within 7 days, Meta will reduce your messaging limit by one level, decreasing your ability to start new conversations. 

  • How to add a new WhatsApp template?

    You can create templates either from the WhatsApp Meta Manager or using the Flowmatix template tab

  • Is there a free plan?

    No, WhatsApp’s updated policies don’t allow for free trials. Any provider claiming otherwise is likely misrepresenting the service. 

  • What is your markup on Meta prices?

    Flowmatix does not charge anything on top of Meta’s official conversation fees. You pay the standard WhatsApp conversation charges directly to Meta. 

  • Is there any message limit?

    No, Flowmatix charges are based on conversation plans, not individual messages. Charges follow the selected plan’s structure. 

  • I want a WhatsApp bot along with my website bot, what should I do?

    You will need two separate subscriptions, as WhatsApp and website bot pricing structures are different. 

  • Can you provide me with green-tick verification?

    Yes, Flowmatix will guide you through the process once you’re onboard. 

  • Can I send bulk messages?

    Yes, bulk messages can be scheduled and targeted according to your campaign strategy. 

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