This section deals with key FAQs regarding user onboarding to the Flowmatix
Frequently Asked Questions #
Onboarding FAQs #
I haven’t received my verification link
If you haven’t received your verification link, check the following:
Check your spam folder in your inbox
You can regenerate a new link after 30 seconds by clicking the Resend button on the verification page
If the issue persists, contact support at support@flowmatix.ai
I am unable to resend my verification link
If you are unable to resend the verification link, wait 30 seconds after the last request and click the Resend button on the verification page
If the issue persists, contact support at support@flowmatix.ai
What are conversational landing pages?
Conversational landing pages are interactive web pages for organizations that do not have a complete website
They ask questions, collect information, and provide responses to visitors
These pages can drive up to four times more conversions than traditional landing pages
What is a livechat bot or livechat widget?
A livechat bot combines support agents with predefined chatbot flows
It allows customer service agents to take over chats at any time
It enhances empathy and provides more advanced customer support compared to static bots
How to upload a custom chatbot icon and color?
Log into the Flowmatix app with your credentials
From the dashboard or side menu, go to Bots, select or create a bot
Click the Edit icon to open the bot setup screen
Select the third option, Bot Settings, to access design settings
Change the Bot Icon or other design elements as needed
Upload a new icon or select from existing avatars
Click Save Changes once done
To change colors, select options under Theme Color and Chat Background Color
Changes reflect in about 15 minutes. To apply immediately, go to the General tab, click Invalidate Cache, and save
What is a Facebook bot and how does it work?
A Facebook bot connects your Facebook business page to the Flowmatix platform
Once integrated, Flowmatix can run automated flows in Messenger
It can send messages to commenters, collect leads, and perform other automated tasks
You must grant Flowmatix the required permissions to manage your page
How to get the WhatsApp Business API key?
The WhatsApp Business API key grants access to your WhatsApp business account
It enables you to send and receive messages, manage your profile, and more through the Flowmatix platform
This key is provided after your number is approved and whitelisted by Meta
What is a Telegram bot token?
A Telegram bot token is an authentication key issued by Telegram
It allows Flowmatix to access and manage your Telegram bot messages and contacts
How to create a new bot token?
Open Telegram and search for @BotFather
BotFather is Telegram’s official bot that issues API keys
Type /newbot and follow the instructions to name your bot
You’ll receive an API key with additional details
Copy and save the key for integration with Flowmatix