Flowmatix Documentation

Onboarding FAQs

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This section deals with key FAQs regarding user onboarding to the Flowmatix

Frequently Asked Questions #

Onboarding FAQs #

  • I haven’t received my verification link

    If you haven’t received your verification link, check the following:

    Check your spam folder in your inbox

    You can regenerate a new link after 30 seconds by clicking the Resend button on the verification page

    If the issue persists, contact support at support@flowmatix.ai 

  • I am unable to resend my verification link

    If you are unable to resend the verification link, wait 30 seconds after the last request and click the Resend button on the verification page

    If the issue persists, contact support at support@flowmatix.ai 

  • What are conversational landing pages?

    Conversational landing pages are interactive web pages for organizations that do not have a complete website

    They ask questions, collect information, and provide responses to visitors

    These pages can drive up to four times more conversions than traditional landing pages 

  • What is a livechat bot or livechat widget?

    A livechat bot combines support agents with predefined chatbot flows

    It allows customer service agents to take over chats at any time

    It enhances empathy and provides more advanced customer support compared to static bots 

  • How to upload a custom chatbot icon and color?

    Log into the Flowmatix app with your credentials

    From the dashboard or side menu, go to Bots, select or create a bot

    Click the Edit icon to open the bot setup screen

    Select the third option, Bot Settings, to access design settings

    Change the Bot Icon or other design elements as needed

    Upload a new icon or select from existing avatars

    Click Save Changes once done

    To change colors, select options under Theme Color and Chat Background Color

    Changes reflect in about 15 minutes. To apply immediately, go to the General tab, click Invalidate Cache, and save 

  • What is a Facebook bot and how does it work?

    A Facebook bot connects your Facebook business page to the Flowmatix platform

    Once integrated, Flowmatix can run automated flows in Messenger

    It can send messages to commenters, collect leads, and perform other automated tasks

    You must grant Flowmatix the required permissions to manage your page 

  • How to get the WhatsApp Business API key?

    The WhatsApp Business API key grants access to your WhatsApp business account

    It enables you to send and receive messages, manage your profile, and more through the Flowmatix platform

    This key is provided after your number is approved and whitelisted by Meta 

  • What is a Telegram bot token?

    A Telegram bot token is an authentication key issued by Telegram

    It allows Flowmatix to access and manage your Telegram bot messages and contacts 

  • How to create a new bot token?

    Open Telegram and search for @BotFather

    BotFather is Telegram’s official bot that issues API keys

    Type /newbot and follow the instructions to name your bot

    You’ll receive an API key with additional details

    Copy and save the key for integration with Flowmatix 

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